1. Definitions
"Service" or "Platform" means the LandingRed software-as-a-service compliance platform and its related websites, applications, and documentation. "Customer" means the organisation that subscribes to the Service. "User" means an individual authorised by the Customer to access the Service. "Subscription" means the paid plan selected by the Customer. "Customer Data" means data submitted to the Service by the Customer or its Users. "Output" means the risk classifications, documents, mappings, and other material the Service generates.
2. The Service and absence of legal advice
The Service is a software tool that helps organisations manage compliance with EU regulations including the AI Act, GDPR, NIS2, the Cyber Resilience Act, DORA, the Data Act, and ISO 42001 readiness. The Service does not constitute legal advice and is not a substitute for professional or legal counsel. Output is generated to support your own assessment and must be independently reviewed; we do not warrant that use of the Service ensures compliance with any law or regulation. Responsibility for regulatory compliance remains with the Customer.
3. Registration, accounts, and eligibility
The Service is intended for businesses and professional users. You must be at least 18 years old and, where you register on behalf of an organisation, you represent that you are authorised to bind it. You are responsible for the accuracy of registration information, for safeguarding your account credentials, and for all activity under your account, and you must notify us promptly of any unauthorised use.
4. Subscriptions, free trial, fees, and renewal
We offer subscription tiers and a time-limited free trial. Fees, the billing cycle, and plan limits are those stated at the point of purchase. Unless cancelled before the end of the then-current term, the Subscription renews automatically for successive periods of equal length at the then-current price. Fees are exclusive of VAT and other applicable taxes. Late payment may result in suspension. Except where required by mandatory law, fees already paid are non-refundable.
5. Acceptable use
You agree not to misuse the Service, including by: accessing it unlawfully; uploading content you have no right to process; attempting to breach security or to access other tenants’ data; reverse-engineering, copying, or reselling the Service except as permitted by mandatory law; or using it to build a competing product. You must hold a lawful basis for any personal data you submit to the Service.
6. Customer Data, content, and intellectual property
As between the parties, the Customer retains all rights in Customer Data and grants us a limited licence to host and process it solely to provide and support the Service. We retain all rights in the Platform, its software, and its content. Output generated for the Customer may be used by the Customer for its internal compliance purposes. Any feedback you choose to provide may be used by us without restriction.
7. Data protection
Where we process personal data contained in Customer Data on the Customer’s behalf, we act as processor and the Customer as controller; such processing is governed by our Data Processing Agreement, which forms part of these Terms. Our processing of personal data relating to account holders and visitors, for which we are the controller, is described in the Privacy Policy.
8. Confidentiality
Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under these Terms, except where disclosure is required by law. This obligation survives termination.
9. Warranties and disclaimer
We will provide the Service with reasonable skill and care. To the maximum extent permitted by law, and save for liability that cannot be excluded under mandatory law, the Service is otherwise provided "as is" and "as available", without further warranties of any kind, including as to fitness for a particular purpose, accuracy of Output, or uninterrupted or error-free operation.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data. Save for liability that cannot be limited under mandatory law (including liability for wilful misconduct or gross negligence), our total aggregate liability arising out of or in connection with the Service is limited to the fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.
11. Term, suspension, and termination
These Terms apply for as long as you use the Service. We may suspend or restrict access where required by law, to protect the Service or other customers, or in the event of material breach or non-payment. Either party may terminate for material breach not cured within a reasonable period. On termination, your right to use the Service ends; you may export Customer Data for a limited period, after which it may be deleted in accordance with our retention practices.
12. Changes to the Service and to these Terms
We may improve or modify the Service over time. We may also amend these Terms and will give reasonable advance notice of material changes (normally at least 30 days) by e-mail or in-app notice. If you do not accept the changes, your remedy is to stop using the Service before they take effect; continued use after that date constitutes acceptance.
13. Governing law and jurisdiction
These Terms are governed by Italian law. Subject to any mandatory consumer protections that may apply, the courts of Treviso (Tribunale di Treviso), Italy, have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
14. Miscellaneous
If any provision is held invalid, the remainder continues in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Neither party is liable for delay or failure caused by events beyond its reasonable control. These Terms, together with the Privacy Policy and the Data Processing Agreement, form the entire agreement between the parties. In case of conflict between language versions, the Italian version prevails for customers established in Italy.
Express approval of onerous clauses (Articles 1341 and 1342 of the Italian Civil Code)
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer, having read them, expressly approves in writing the following clauses:
- §4 (Subscriptions and renewal) — automatic renewal of the Subscription unless cancelled before the end of the term.
- §9 (Warranties and disclaimer) — provision of the Service "as is" and exclusion of further warranties.
- §10 (Limitation of liability) — exclusion of indirect damages and cap on total liability at the fees paid in the preceding 12 months.
- §11 (Term, suspension, and termination) — our right to suspend or restrict access in the cases described.
- §12 (Changes) — our right to amend these Terms on prior notice.
- §13 (Jurisdiction) — exclusive jurisdiction of the courts of Treviso.